Terms And Conditions
Cancellation Policy
a. 00hrs to 59 mins before reporting time - NO REFUND
b. 60 mins to 23hrs 59mins before reporting time – 50% of airfare refund.
c. 24hrs to 47hrs 59mins before reporting time – 70% of airfare refund.
d. 48hrs or more before reporting time – Full Refund (Deduction of Rs.150/- Adm. Charges only).
e. Flight Cancellation by Operator – Full Refund.
f. No Show- No Refund.
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Overweight Passenger
A check on passenger weight is safety requirement under rule smaller the
aircraft more sensitive the weight and balance become.
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Baltal-Panchtarni- Baltal
For light weight helicopters, such as ours used on amarnath sector,
determination of centre of gravity becomes highly sensitive issue particularly
with heavy weight passengers who tend to disturb the CG balance which is a
serious safety hazard, therefore in the interest of the safety of the passengers
and helicopter we cannot accept passengers over 110kgs.
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Srinagar Panchtarni Srinagar
The flight from srinagar is a charter flight and the maximum weight we can carry
from srinagar is 350kgs
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Reporting Time
Reporting time is not to be confused with boarding time, Boarding will take
place upto 1 hour after the reporting time.
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Hand Baggage
Passengers may carry only one piece of luggage weighing no more than 5 kilograms, any additional piece of baggage cannot be carried.
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Carriage Act
During the course of carriage by air the liability of the company for damage
sustained in the event of death or wounding of a passenger or any other bodily
injury suffered by passenger will be governed by the provisions of sections
4,5,6 and the rules contained in the second schedule of carriage by Air Act 1972
with certain exceptions, adaptations, modifications, etc. as notified in the
Govt. of India, Ministry of Civil Aviation Notification and as amended from time
to time.
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No Accommodation or Meals
No accommodations or meals are offered to passengers of a cancelled flight. Shri
Amarnathji Yatra takes place during monsoon season, whether conditions play an
important role in flight operation there also can be a technical snag because of
which flight may not operate. If flight is cancelled full refund of the ticket
would be offered. No accommodation ,meals or cost of surface transport would be
paid neither any such cost would be reimbursed or compensated.
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Passenger traffic Pattern
1- In a normal day one operator carry 300 passengers one way and 600 passengers two ways.
2-Passengers of flight departing from Baltal after 10 am have little chance to return to
Baltal on the same day by flight.
3-Considering the distance and nature of the TREK as it takes 4 hrs trek to the holy cave
and trek back to panjtarni and another hour for Darshan and normally flights stop after 4 pm.
4-Passengers reporting to panjtarni after 3 pm have little chance to get the flight to Baltal.
Such passengers are advised to contact Panjtarni Helipad and get their tickets revalidated before
6 pm for next day, such passengers will need to put up with inconvenience of a night at Panjtarni
at your own cost.
5-If you do not wish to put up at Panjtarni, you are advised to return to Baltal on foot or Pony,
this decision be better made before you leave the sangam route bifurcation point, Standard
cancellation charges shall apply.
6-Because of the factors as above we sell limited two way tickets, as such passengers reporting
time for panjtarni to Baltal sector is NOT allocated instead flights are offered on first come
first serve subject to availability.
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The Order of Priority
Baltal To Panchtarni
Passengers will be carried on the basis of following order of priority:
In each of the following order senior citizen and women will be given priority
over other passengers within the specific order, so to say only after having
carried the last male passengers from order-1 will the senior citizen and women
from order -2 shall be offered a seat.
1. Passengers holding confirmed ticket, booked in advance, for
current date.
2. Stranded passengers for cancelled flights holding tickets
booked in advance.
3. Walk in passengers stranded from cancelled flights, still
wish to take the flight.
4. Walk-in passengers of current date.
Passenger grouping
Where as effort will be made to accommodate passengers in their own group but
this NOT always possible as we need to make weight adjustment in preparing of
passenger load or accommodate priority seats.
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Current Booking
50% of our carrying capacity has been set a side for passengers arriving at
Baltal directly without any advance reservation on current booking. All current booking
passengers are requested to contact Himalayan Heli Services office at Baltal in
the Helicopter Hangar after 8:00AM.
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Health matters
Note of caution
1. Shri Amarnathji panchtarni is situated in high altitude. The supply of oxygen
in atmosphere at this altitude is less than 40% of seas level as such there is
grave need to exercise caution.
2. Pilgrims need to be in medically fit condition in order to take a helicopter
trip to Shri Amarnathji panchtarni.
3. Pilgrims with pre existing medical condition/s are advised to seek medical
opinion before deciding to take helicopter trip to Shri Amarnathji.
4. Almost all pilgrims waiting to return by helicopter present themselves as
being in serious medical conditions. Kindly note that we can not determine who
is the most serious of them all, wetherefore offer seat in the order of our
normal priority.
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